Refund policy

30-Day Money Back Guarantee

We want you to love what you order from RoyalDecors. If you're not completely happy with your purchase, you can return it within 30 days of delivery for a full refund of the item price.

Eligibility

Your return request must be made within 30 days of the date your order was delivered.
Items must be unused, in the same condition you received them, and in their original packaging where possible.
Please include your order number or proof of purchase.

How to start a return

Email us at emiliomosley.work@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or was not the item you ordered. Original shipping charges are not refundable.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us within 7 days of delivery with your order number and photos of the issue, and we'll make it right with a replacement or a full refund at no cost to you.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take a few extra days to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Exceptions

Gift cards and items marked as final sale cannot be returned.

Questions